Stay connected. No interruptions.
Sigue conectado sin interrupciones.
Connection Expert is a Puerto Rico field-sales team built around one idea: the job isn't finished at the signature. Sellers work from a daily plan built for their territory, and a connected back office keeps every order moving toward a clean install.
Run rate generated across Puerto Rico.
Closed every month across Puerto Rico.
Of closed sales carried through to a completed install.
Kept low through disciplined follow-up after the sale.
The people who own the outcome.
Three leaders run the operation behind the results, alongside the sellers bringing connectivity to households across Puerto Rico.
Yelenitza Rivera
Chief Executive OfficerSets commercial direction and owns the carrier relationship, with accountability for the business overall.
Kelvin Diaz
Market Sales ManagerCoordinates day to day sales operations and management.
Nicole López
Marketing and EventsPlans strategic marketing campaigns and in person sales events outreach.
Meet the Connection Expert team.
Local sellers and coordinators serving communities across Puerto Rico — local knowledge is the whole point.
How we're actually measured.
- Sales goals
- Cleared every month — the carrier's target gets broken into a plan early, not tracked loosely until the last week.
- Chargebacks
- Kept low because someone actually owns the follow-up after the sale, not just the sale itself.
- Attach rate
- Strong, because sellers are trained to ask about the whole household on every visit, not stop at the first thing that closes.
- Coverage
- Field sellers working municipalities across Puerto Rico, from San Juan metro to the north coast and south & west.
Four things happen on every account, in order.
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Start with a plan, not a guess.
Each seller gets a route and a product mix for the day, built from what's actually worked in that territory before — not a generic script.
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No wasted time.
The route and product mix are decided before the knock, built from what's already worked nearby — so time in the field goes toward doors likely to convert, not repeats of last week.
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Check the order before it's called done.
Every sale runs through a check before it's logged as closed, catching mismatched addresses, IDs or plans while they're still easy to fix.
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Consistent customer service.
The customer experience desk follows the account through scheduling and installation, and flags anything that stalls before the customer has to call in.
One shared view, instead of twelve separate spreadsheets.
Sellers, leadership and the back office all work from the same data — refreshed daily and built so nobody has to ask someone else what's actually happening today.
Twelve tools, one connected record.
Live leadership dashboard
Goal attainment, installs, attach and fall-out by seller, product and area — refreshed daily and readable without a spreadsheet.
Individualized seller plans
Every seller gets their own territory, product mix and next move, built from their own history and the top performer's in that area.
Seller mapping
Past routes and wins are mapped, so leadership can see where a seller's time is actually best spent.
Field capture
Point-of-sale forms record what was offered and agreed to, protecting both the customer and the seller's record of the visit.
Competitive rate intelligence
Competitor pricing and speed by product and zip, refreshed daily — context for the moment someone says "the other plan is cheaper."
Customer sentiment tracking
Public reviews scored for sentiment by area, surfacing what's actually driving praise or complaints locally.
Localized campaign targeting
Local campaigns get pointed at areas where sellers already have traction, instead of spread evenly and hoping.
Real-time back-office support
Order checks, credit outcomes and access requests get resolved without a seller stuck waiting on hold mid-route.
Customer experience follow-up
A dedicated desk tracks every account from the sale through scheduling and installation, flagging anything that stalls.
Order status tracking
Sellers see where each submitted order actually stands — pending, approved or flagged — without having to call in and ask.
Training from real outcomes
Winning pitches, routes and offers become training material for newer sellers, instead of a handbook nobody opens.
Workforce & inventory tracking
Schedules, travel and inventory stay visible and accounted for, with issues tracked until they're actually resolved.
Visible business and competitive intelligence.
What the platform looks like day to day, with visibility into sales operations and more.
Every seller's territory, mapped from their own history.
Each dot is a seller in the field. Past routes and wins shape where the platform suggests spending time next, instead of everyone working the same few streets.
- Past routes and wins, visible on demand
- Suggested next areas, based on what's actually worked
- Live location for support and safety during the day
Seller identities masked in this preview.
What customers say, sorted by area.
Public reviews get scored for sentiment and grouped by location. Recurring themes — speed, billing, support — feed directly into coaching and local campaigns.
- Rating, volume and sentiment split by area
- Top praise and complaint themes, updated regularly
- Feeds local campaigns and seller coaching
Carrier name masked in this preview.
Competitor pricing, refreshed daily.
Price and speed for competing plans, paired with local share of distribution — the context a seller is holding when a customer compares offers.
- Daily refresh, sortable by price or speed
- Local share and gap analysis by area
- Shapes localized campaigns and offer requests
Competitor and plan names masked in this preview.
Eight steps, repeating every cycle.
Select a step to see how it connects to the next one.
Know your territory before you start the day.
Connection Expert sellers get a plan before they leave and a next move at every stop — not a generic script and a guess.
Field seller
Broadband-first sales to households, with mobile, TV and voice cross-sell once the household's needs are clear.
Small-business field seller
Account development and outreach to local businesses, with a daily pipeline and campaign support behind you.
What you actually get.
Your own territory, product mix and next move each morning — tuned to what's worked for you and for the strongest seller in your area.
Support for orders, access and inventory questions in real time — you sell, the paperwork keeps up on its own.
Learn from the pitches and offers that closed last week, not a handbook that hasn't been updated in years.
Apply in two minutes.
Your footprint. Our sellers. One shared dashboard.
Connection Expert is an independent dealer built to run as a carrier's accountable field channel in Puerto Rico — broadband-first sellers, household cross-sell, a customer experience desk, and a platform that shares the data you'd otherwise have to request.
Scope the footprint
Serviceable addresses, offers and targets by municipality or zip. We align the team, the customer experience and the operating plan to fit.
Build the launch together
Territories designed, sellers trained on your offer and order flow, and the customer experience desk live before the first sale closes.
Read the same dashboard we do
A regular partner review covering goal attainment, installs, attach, fall-out by cause, and what's next.